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What to expect when taking tour with us during the times of pandemic.

  •  All Tours will be conducted  with private groups including family members only or persons traveling together.  

  •  Our Office space is going to be closed to the general public and only employees will be allowed inside.

  • All guests will be attended at our well ventilated waiting area at end of our dock.

  • Tour groups will be picked up by boat at their resort's dock and returned after completing their tour.

  • Tours must be booked at least 1 day in advance.

  • All guests and staff must wear face mask or buffs (as buffs are more conducive to snorkeling and diving)

Staff Morning Routine

  • Arrive at work and have their temperature taken and logged. If staff member is sick, send to the doctor.

  • Properly clean and sanitize boats and equipment needed to conduct tours for the day.

  • Make whatever preparations necessary for tours being conducted.

  • Pick up guests for tour.

Guest Pick-Ups

  • Guests' temperature will be taken and logged at the time of pick up.

  • If a Guest's temperature is above 100℉, the guest will be referred to the Resort's Gold Standard Manager.

  • Once all guests in a group are cleared, they will board the pick up boat one person at a time and sanitize hands once on board with the hand sanitizer provided by us.

  • Guests' are transported to our waiting area where they are greeted and issued whatever equipment they may need. Guests are advised to keep track of their equipment and avoid exchanging equipment.

  • Boat Captain/Guide gives safety briefing and Head out to snorkel/dive site

While on Tour

  • Guests are expected to socially distance as much as possible.

  • No PPE's (face masks/buffs) required while swimming, snorkeling or scuba diving.

  • Guides will serve sealed water and fruits in between snorkel stops or during surface interval for dives.

  • After a tour, guests will be dropped off at the Resort dock where they were picked up.

After a Tour

  • Boat captain/Guide are to return immediately to Tour Operation.

  • Boat and equipment must be immediately washed and sanitized using soap, water and bleach.

  • Masks, Snorkels and dive regulators (if used) must be soaked in Bleach/Water solution for 1 minute(ratio of 1/3 cup of bleach per gallon of water).

  • Garbage must be sealed in bags and disposed of properly.

  • After all duties are completed, Guides must shower and change clothing before leaving the tour operation. This is to ensure their safety and the safety of their families.

Symptomatic Guest Protocols

In the event a guest starts displaying possible and symptoms of covid19, the following steps will be taken.

  • Boat captain will immediately notify our Gold Standard Manager who will liaise with the Resort's Gold Standard Manager and the Ministry of Health.

  • Transport guest back to resort to isolate.

  • Collect all necessary information, close contacts and places frequented.

  • Communicate with the Ministry of Health as to what steps to take to ensure other guests' and staff's safety.

  • Deep clean and sanitize boat and whatever equipment was used during the tour.

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